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Articles by Gary Harper

"Taming the Dragon Lady" (93kb pdf or html)

"The Passive-Aggressive: Terrorist or Freedom Fighter?" (92kb pdf or html)

"Conflict Drama: Victim, Villain or Hero" (204kb pfd or html)
"Dramatisation des conflits : êtes-vous la victime, le vilain
ou le héros?" (225kb pdf or html)

"From Conflict to Collaboration: What's the Story?" (104kb pdf or html)
Better Conversations e-zine, April, 2005

"Understanding Conflict: When Did the Knife Go In?" (76kb pdf or html)
Better Conversationse-zine, August 2005

"Culture and Conflict: We're Not in Kansas Anymore Toto" (104kb, pdf or html)

"Conflict Conversations: Listen to Get the Picture" (article on metaphors)
(64kb pdf or html)

"Questions in Conflict: Why do you ask?" (80kb pdf or html)

"Conflict Resolution: Simple But Not Easy (Blame Your Gremlin)" (9kb, pdf or html)

"Three Good Reasons to Ignore Conflict" (97kb pdf or html)

"Conflict Lessons from the Sandbox: Use Your Words" (66kb pdf or html)

No News Isn’t Good News: Why regular feedback is vital to a healthy and
productive work environment (published in: Beyond Numbers Magazine, Oct. 2008)

Tips for the Telephone (64kb pdf or html)

Conflict Style Summary (160kb pdf)

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Articles by Other Authors

When the Boss is a Bully by Daniel D. Elash, Ph.D.

How to Deal with Conflict Avoiders by Dr. Bev Smallwood

The Art of Apology: Are You Getting it Right? by Connie Dieken

Reading Body Language: 5 Mistakes People Make by Carol Kinsey Goman, Ph.D

We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer

The End of Mediation: An Unhurried Ramble On Why The Field Will Fail And Mediators Will Thrive Over The Next Two Decades! by Peter Adler

Working With a Difficult Employee (Crucial Conversations) offers a strategic approach to inheriting a "difficult" employee. (download article) by Ron McMillan

Addressing Power Differentials in Negotiation: Don’t Let ‘em Push You Around by Stephen Frenkel (Harvard Negotiation Law Project)

In conflict, each person feels hit first.